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Transform your team with the Leadership Review Rescue Training

Learn to convert, build trust, and boost revenue.

Enroll Your Team Now

About the Course

The Review Rescue System by CHSI helps your leadership communicate with clients to remove or turn 1-star reviews into 5-star reviews WITHOUT refunds or giving money back. This proven system will boost your company’s reputation with over a 90 % success rate that keeps the client and revenue with your company.

What’s Included in Course

Included with Purchase of CSR or Tech Series

Training for Leadership on how to handle 1-star reviews – and turn them around with a proven 90 % + success rate

6 Professionally produced training sessions with new sessions added annually

Summary Guides for quick reference for each topic/session

Calculating your business’ base hourly rate worksheet

Best practice script examples, frameworks and suggested lines for each topic

Course Topic Overview

CLAASP: The Framework That Gets 1-Star Reviews Raised or Removed

  • Why defending yourself is the worst move to make with the client
  • How to protect your brand and reputation playing the long game
  • The 6-step approach called CLAASP
  • How to use bad reviews to build trust and build a loyal client

After CLAASP: Asking for the Review Change or Removal

  • How to transition from CLAASP to the ask
  • The framework that gets reviews changed /removed over 90 % of the time
  • What to say to get the rating raised instead of removed

After CLAASP: The 5 % of Bad Reviews That Stick

  • Why CLAASP doesn’t work on 5 % of bad reviews
  • Your new goal when repair attempts fail
  • What to say and do when it comes down to refunds and review removal

Resolving Client Issues: Making Your View Matter

  • How to share your perspective so you’re heard without sounding defensive
  • How to stay in help mode and out of defense mode
  • What to say when a client has unrealistic expectations
  • Go to phrases to calmly assert your values and protect your standards

Refunds: The Lazy Leadership Solution

  • Why you should never offer money back unless it’s earned
  • How to spot clients fishing for compensation
  • How to respond when clients expect money for inconvenience
  • How to make things right and keep the client without losing money in the process

Responding to Reviews: Your Message to the Potential Client

  • When to use CLAASP and not the keyboard
  • The biggest mistakes most companies make responding to reviews
  • How to structure a response that builds trust with future clients
  • What to say when it’s a fake or anonymous review

Special Bonus Material ($ 1,499 Value Included):

BONUS Implementation Support + 90-Day Team Check-In Calls

We don’t just hand you the training — we stay with you. Includes support calls to get your team launched and a 90-day follow-up to assess progress and maximize results

BONUS Guided Worksheets + Answer Keys

Helps your team absorb the material and apply it to real situations

BONUS Practice Activities for Every Session

Designed for role playing and real-world skill building – including customization tips for your specific company

Ready to build a high-performing
team that delivers results?

GET STARTED NOW

Contact us

Phone

(520) 329-1973

Email

andrew@chsitraining.com

Address

14151 N Silverleaf Lane, Marana, AZ 85658