Top-Tier Technician Training Course

Grades

Resources

L 1: Technician Mindset: Get Your Mind Right VIDEO
L 1: Technician Mindset: Get Your Mind Right QUIZ
L 1: Technician Mindset: Get Your Mind Right GUIDE/ACTIVITY
L 2: Shutting Down Price Guilt: The Cost of Running a Service Call VIDEO
L 2: Shutting Down Price Guilt: The Cost of Running a Service Call QUIZ
L 2: Shutting Down Price Guilt: The Cost of Running a Service Call GUIDE/ACTIVITY
L 3: Preparing Like a Pro: The Pre-call VIDEO
L 3: Preparing Like a Pro: The Pre-call QUIZ
L 3: Preparing Like a Pro: The Pre-call GUIDE/ACTIVITY
L 4: The Greeting & Arrival: Making an Impactful First Impression VIDEO
L 4: The Greeting & Arrival: Making an Impactful First Impression QUIZ
L 4: The Greeting & Arrival: Making an Impactful First Impression GUIDE/ACTIVITY
L 5: How You Make the Client Feel: Being the Best Houseguest VIDEO
L 5: How You Make the Client Feel: Being the Best Houseguest QUIZ
L 5: How You Make the Client Feel: Being the Best Houseguest GUIDE/ACTIVITY
L 6: Technician Rapport Building: Relationships Matter VIDEO
L 6: Technician Rapport Building: Relationships Matter QUIZ
L 6: Technician Rapport Building: Relationships Matter GUIDE/ACTIVITY
L 7: The Right Technician Terminology: Words Matter VIDEO
L 7: The Right Technician Terminology: Words Matter QUIZ
L 7: The Right Technician Terminology: Words Matter GUIDE/ACTIVITY
L 8: Technician Discovery Questions: Be Curious VIDEO
L 8: Technician Discovery Questions: Be Curious QUIZ
L 8: Technician Discovery Questions: Be Curious GUIDE/ACTIVITY
L 9: Being a Good Doctor: How Pros Build Trust, Not Doubt VIDEO
L 9: Being a Good Doctor: How Pros Build Trust, Not Doubt QUIZ
L 9: Being a Good Doctor: How Pros Build Trust, Not Doubt GUIDE/ACTIVITY
L 10: Being a Good Doctor: Evaluating the Problem VIDEO
L 10: Being a Good Doctor: Evaluating the Problem QUIZ
L 10: Being a Good Doctor: Evaluating the Problem GUIDE/ACTIVITY
L 11: Charging for Diagnostics: Words Matter…Again VIDEO
L 11: Charging for Diagnostics: Words Matter…Again QUIZ
L 11: Charging for Diagnostics: Words Matter…Again GUIDE/ACTIVITY
L 12: Protecting Yourself, Your Sanity & Your Reputation: Give Upfront Pricing VIDEO
L 12: Protecting Yourself, Your Sanity & Your Reputation: Give Upfront Pricing QUIZ
L 12: Protecting Yourself, Your Sanity & Your Reputation: Give Upfront Pricing GUIDE/ACTIVITY
L 13: Verbally Quoting: A Common Death Sentence VIDEO
L 13: Verbally Quoting: A Common Death Sentence QUIZ
L 13: Verbally Quoting: A Common Death Sentence GUIDE/ACTIVITY
L 14: Coming Up with Options: Serving Over Selling VIDEO
L 14: Coming Up with Options: Serving Over Selling QUIZ
L 14: Coming Up with Options: Serving Over Selling GUIDE/ACTIVITY
L 15: Bidding a Job: The Seven Steps to Pricing Success VIDEO
L 15: Bidding a Job: The Seven Steps to Pricing Success QUIZ
L 15: Bidding a Job: The Seven Steps to Pricing Success GUIDE/ACTIVITY
L 16: Price Like a Pro: Setting Your Task Number VIDEO
L 16: Price Like a Pro: Setting Your Task Number QUIZ
L 16: Price Like a Pro: Setting Your Task Number GUIDE/ACTIVITY
L 17: The Master Bidding Formula: The Math Behind Making Money VIDEO
L 17: The Master Bidding Formula: The Math Behind Making Money GUIDE/ACTIVITY
L 18: How to Set Up Options: Teeing Up the Shot VIDEO
L 18: How to Set Up Options: Teeing Up the Shot QUIZ
L 18: How to Set Up Options: Teeing Up the Shot GUIDE/ACTIVITY
L 19: Option Sheets: The Features of Success VIDEO
L 19: Option Sheets: The Features of Success QUIZ
L 19: Option Sheets: The Features of Success GUIDE/ACTIVITY
L 20: Presenting Options: Taking the Stage VIDEO
L 20: Presenting Options: Taking the Stage QUIZ
L 20: Presenting Options: Taking the Stage GUIDE/ACTIVITY
L 21: Completing the Job Like a Boss: Asking for Reviews VIDEO
L 21: Completing the Job Like a Boss: Asking for Reviews QUIZ
L 21: Completing the Job Like a Boss: Asking for Reviews GUIDE/ACTIVITY
L 22: Difficult Client Conversations: “Why is it so Expensive?” VIDEO
L 22: Difficult Client Conversations: “Why is it so Expensive?” QUIZ
L 22: Difficult Client Conversations: “Why is it so Expensive?” GUIDE/ACTIVITY
L 23: Difficult Client Conversations: Getting Paid Properly for Small Fixes VIDEO
L 23: Difficult Client Conversations: Getting Paid Properly for Small Fixes QUIZ
L 23: Difficult Client Conversations: Getting Paid Properly for Small Fixes GUIDE/ACTIVITY
L 24: Difficult Client Conversations: When the Client Wants a Bad Fix VIDEO
L 24: Difficult Client Conversations: When the Client Wants a Bad Fix QUIZ
L 24: Difficult Client Conversations: When the Client Wants a Bad Fix GUIDE/ACTIVITY
L 25: Difficult Client Conversations: Substandard Repairs Mean Substandard Service VIDEO
L 25: Difficult Client Conversations: Substandard Repairs Mean Substandard Service QUIZ
L 25: Difficult Client Conversations: Substandard Repairs Mean Substandard Service GUIDE/ACTIVITY
L 26: Technician Objections: Ground Rules VIDEO
L 26: Technician Objections: Ground Rules QUIZ
L 26: Technician Objections: Ground Rules GUIDE/ACTIVITY
L 27: Technician Objections: “I need to think about it" VIDEO
L 27: Technician Objections: “I need to think about it" QUIZ
L 27: Technician Objections: “I need to think about it" GUIDE/ACTIVITY
L 28: Technician Objections: “I need to talk to my spouse" VIDEO
L 28: Technician Objections: “I need to talk to my spouse" QUIZ
L 28: Technician Objections: “I need to talk to my spouse" GUIDE/ACTIVITY
L 29: Technician Objections: “I need to get another estimate…" VIDEO
L 29: Technician Objections: “I need to get another estimate…" QUIZ
L 29: Technician Objections: “I need to get another estimate…" GUIDE/ACTIVITY
L 30: Technician Objections: “That’s too expensive…" VIDEO
L 30: Technician Objections: “That’s too expensive…" QUIZ
L 30: Technician Objections: “That’s too expensive…" GUIDE/ACTIVITY
L 31: Technician Objections: The Last Chance Hail Mary VIDEO
L 31: Technician Objections: The Last Chance Hail Mary QUIZ
L 31: Technician Objections: The Last Chance Hail Mary GUIDE/ACTIVITY
L 32: Running Drain Calls Like a Pro: Making Money in the Ground VIDEO
L 32: Running Drain Calls Like a Pro: Making Money in the Ground QUIZ
L 32: Running Drain Calls Like a Pro: Making Money in the Ground GUIDE/ACTIVITY

L 20: Presenting Options: Taking the Stage QUIZ

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