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Return to course: Booked Solid CSR and Dispatch Training Course Coronado Home Service Institute

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Booked Solid CSR and Dispatch Training Course

Grades

Resources

L 1: The Booked Solid CSR Mindset: Owning Your Role VIDEO
L 1: The Booked Solid CSR Mindset: Owning Your Role QUIZ
L 1: The Booked Solid CSR Mindset: Owning Your Role GUIDE/ACTIVITY
L 2: Greeting and Rapport: Relationships Matter VIDEO
L 2: Greeting & Rapport: Relationships Matter QUIZ
L 2: Greeting and Rapport: Relationships Matter ASSIGNMENT
L 3: Booking Information: What You Need on Every Call VIDEO
L 3: Booking Information: What You Need on Every Call QUIZ
L 3: Booking Information: What You Need on Every Call GUIDE/ACTIVITY
L 4: Discovery Questions: How to Get the Right Information VIDEO
L 4: Discovery Questions: How to Get the Right Information QUIZ
L 4: Discovery Questions: How to Get the Right Information GUIDE/ACTIVITY
L 5: Setting Expectations: Painting a Clear Picture VIDEO
L 5: Setting Expectations: Painting a Clear Picture QUIZ
L 5: Setting Expectations: Painting a Clear Picture GUIDE/ACTIVITY
L 6: Building Value: Booking Like a Boss VIDEO
L 6: Building Value: Booking Like a Boss QUIZ
L 6: Building Value: Booking Like a Boss GUIDE/ACTIVITY
L 7: Client Questions: Answering on Your Terms VIDEO
L 7: Client Questions: Answering on Your Terms QUIZ
L 7: Client Questions: Answering on Your Terms GUIDE/ACTIVITY
L 8: Client Questions: “How Much for X ?” & “How Much per Hour?” VIDEO
L 8: Client Questions: “How Much for X ?” & “How Much per Hour?” QUIZ
L 8: Client Questions: “How Much for X ?” & “How Much per Hour?” GUIDE/ACTIVITY
L 9: Client Questions: “How Fast Can You be Here?” & “Do You do Free Estimates?” VIDEO
L 9: Client Questions: “How Fast Can You Be Here?” & “Do You Do Free Estimates?” QUIZ
L 9: Client Questions: “How Fast Can You be Here?” & “Do You do Free Estimates?” GUIDE/ACTIVITY
L 10: Service Call Charges: How to Label and Use Them VIDEO
L 10: Service Call Charges: How to Label and Use Them QUIZ
L 10: Service Call Charges: How to Label and Use Them GUIDE/ACTIVITY
L 11: Dispatching: Turning Dispatch Into a Profit Center VIDEO
L 11: Dispatching: Turning Dispatch Into a Profit Center QUIZ
L 11: Dispatching: Turning Dispatch Into a Profit Center GUIDE/ACTIVITY
L12: Call Counting: Making Scheduling Clarity Out of Chaos VIDEO
L12: Call Counting: Making Scheduling Clarity Out of Chaos QUIZ
L12: Call Counting: Making Scheduling Clarity Out of Chaos GUIDE/ACTIVITY

L 8: Client Questions: “How Much for X ?” & “How Much per Hour?” GUIDE/ACTIVITY

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